Field Dispatch Services
On-site IT delivery across China — one ticket, one bilingual engineer, we close the loop.
End-user Device Dispatch
Desktop, laptop, printer, and peripheral support — troubleshooting, repair, and replacement.
Network & Telecom Dispatch
AP installation, switch/router deployment, and VPN connectivity diagnostics.
Data Center Hands-on Dispatch
Server hardware replacement, racking, cable management, and remote collaboration.
Site Survey & Documentation
Pre-installation verification, asset inventory, and compliance photo documentation.
Parts Logistics & Replacement
Retrieve parts from depot, deliver to site, and complete replacement — one trip, full closure.
Service Standards
- English-speaking engineers
- 4-8 hour standard response (Shanghai/YRD)
- 2 hour emergency response
- English Field Service Report per ticket